Terms & Conditions
Last Updated: October 2026
1. Customer Agreement & Mindful Wellness
By accessing IntenseFeels and placing an order, you represent and warrant that you are legally competent to enter into binding agreements in your jurisdiction. Our products are offered for holistic self-care, personal comfort, and mindful relaxation.
2. Order Placement & Cancellation Policy
Due to the intimate, personal hygienic nature of wellness devices and rapid dispatch processing, customers cannot cancel orders once placed and confirmed. Please carefully review your chosen products, quantities, and delivery address before submitting your order.
3. Manual UPI Payment Verification
Orders are fulfilled upon payment status transition. When you select either Delivery Payment or Full Pre-payment, you must transfer the specified amount to our registered UPI identifier or QR code and submit your payment claim. Orders where payment cannot be verified may be placed on hold.
4. Hygiene & Returns Policy
For health, hygiene, and medical safety regulations, opened, unsealed, or used personal massagers cannot be returned or refunded. If an item arrives dead-on-arrival or with a proven manufacturing defect, you must notify support within 48 hours of delivery with photographic evidence to obtain a replacement.
5. Product Usage & Body Safety
All products are designed for personal wellness and therapeutic sensory relaxation. Follow the included cleaning and charging instructions. IntenseFeels shall not be liable for improper maintenance, incorrect charger usage, or misuse of products.
6. Customer Support
For assistance with your orders, discreet packaging inquiries, or product guidance, please contact our support specialists at support@intensefeels.store.